At Grown Black Glorious, we offer digital downloads (including ebooks) and made-to-order physical products.
Digital products are delivered instantly after purchase. Physical products are produced by our fulfillment partners after you place your order and shipped to your delivery address.
Because our physical products are made to order, and our digital products are delivered instantly, our return and refund terms differ by product type. Please review this policy carefully before placing your order.
1. Made-to-Order Physical Products
Our physical products, including tumblers, mugs, tote bags, accessories, and selected merchandise, are made to order through our production partners. Each item is produced after you place your order.
Because each item is produced specifically for you, we do not accept returns or exchanges for:
Change of mind
Incorrect size, colour, or variant selected at checkout
Buyer's remorse
Please review product descriptions, sizes, and options carefully before completing your purchase.
2. Damaged, Defective, or Incorrect Orders
Every physical item is produced with care.
If your order arrives damaged, defective, or incorrect, please email
info@grownblackglorious.com within 7 days of delivery, whenever possible.
Please indicate "Issue with Order" in the subject line.
The email must include:
Your order number
A description of the issue
Clear photographs of the damaged or incorrect item
Your tracking number, if available
We will review your concern and arrange a replacement or a full refund, in accordance with our policies.
3. Digital Products
All digital product sales are final.
Please review product descriptions, file formats, and compatibility requirements before purchasing.
4. Delivery Not Received
If your tracking shows your order as delivered but you have not received it, please check your delivery location, mailbox, and any secure package collection areas.
If your package is still missing, contact us at
info@grownblackglorious.com so we can assist with reviewing the tracking information and contacting the carrier where appropriate.
Lost, stolen, and delayed shipment concerns will be reviewed according to carrier policies.
5. Refund Processing
Approved refunds are issued to your original payment method.
We process approved refunds within 5 to 10 business days.
Your bank, card issuer, or payment provider may require additional time for the refund to appear on your statement.
6. Contact Us
If you have questions about returns, refunds, replacements, or a damaged or incorrect order, we're happy to help.
Grown Black Glorious
Thank you for choosing Grown Black Glorious. We appreciate your support and look forward to delivering resources that encourage wellness, healing, and personal growth.
